NHTSA Complaint #11429196 — 2015 TESLA MODEL S
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11429196 |
| Vehicle | 2015 TESLA MODEL S |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MO |
Consumer Description
I own a 2015 Model S - 85D / Mileage 42967 purchased September 2015. On July 11, 2021, I visited family in IL and returned to my residence. I was heading to the grocery store and backing the car out of the driveway by the garage door going 5-10 mph. As I turned to the left to back out, I immediately heard a squeaky grinding noise by the front left driver-side of the tire area. I moved forward and backwards to straighten the car and heard the grinding noise again. I also felt the left front driver tire rubbing into the wheel well liner around the tire and a little wobbly. I very felt uncomfortable and decided not to drive the vehicle and parked it in the garage until it was towed. I was without my vehicle and drove an alternate vehicle with gas. I called Tesla on 7/12/21 to inquire and was inform I may need a wheel alignment and scheduled appointment for 8/2/2021. There was the risk and danger of having a severe accident as I did not feel safe hearing the grinding noise. On Sunday, 8/1/2021, as I pulled the Tesla out of the garage to be towed this friend noticed the left tire moving from side to side. I updated my Tesla appointment and informed them of this issue. I received a call on 8/3/2021 from the Tesla Repair technician stating the problem was a broken suspension joint with the Front Driver Front Fore Link. My thought was – “What if this had occurred and broke while on the highway driving 65-70 mph?" I immediately went online to google and found the article that Tesla posted a 2017 service bulletin about the fore link suspension. I informed the Tesla repair center about the article and asked if Tesla would cover the repair expense since my vehicle problem has the exact issued addressed by Elon Musk. I had to pay $978.36 repair bill. There was no inspection except the Tesla repair center. There was no warning indication, alert or message for this critical failed nor correspondence from Tesla regarding the critical suspension problem
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