NHTSA Complaint #11429085 — 2013 GMC TERRAIN
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11429085 |
| Vehicle | 2013 GMC TERRAIN |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
We have a 2013 Terrain that was repaired for excessive oil consumption (N192291100). Since that time, the vehicle has been experiencing catalytic converter/O2 sensor issues (N192287100), however GM says our vehicle doesn’t qualify for the converter/O2 special coverage adjustment because it’s not an affected VIN. I don’t understand how it would have undergone the initial SCA repairs, but then the new SCA doesn’t apply to it? The new one is a direct result of the first. The customer service reps I spoke with at GM couldn’t answer this question or provide me a way to go up the chain to get an answer. Any guidance would be appreciated. Thank you.
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