NHTSA Complaint #11428947 — 2016 SUBARU OUTBACK ELECTRICAL SYSTEM

Complaint Details

ODI Number	11428947
Vehicle	2016 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	August 2, 2021
Date Filed	August 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

Unable to turn key to off position when in neutral and unable to remove key from the ignition. In order to get the key out of the ignition, the car needs to be restarted and turned back off or the gear shift needs to be pushed as hard as possible into the neutral position multiple times. With the inability to turn the car totally off and remove the key, there are multiple safety issues that can arise. Was informed that the entire select lever assembly needs to be replaced due to a known issue by Subaru. The issue was reproduced by an independent service center. No warning lamps are illuminated.

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