NHTSA Complaint #11428781 — 2010 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11428781
Vehicle	2010 TOYOTA HIGHLANDER
Component	AIR BAGS
Date of Incident	June 28, 2021
Date Filed	August 12, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

In June passenger airbag light was sending error messages to the system. The dealer(service department) reported the car needed a specific part for the repair. Control Panel - Toyota (84010-0E050-E0). The part was ordered and we waited. After several weeks it became clear the part was not coming. Reached out to both dealership and Toyota and was told today it would not be available until the end of the year. This is a non-functioning air bag. Toyota has advised me to use an after market replacement, if I can find and they will install(Auto Nation-Libertyville). The second point was to essentially be careful driving... The car is dangerous and Toyota does not seem to care!

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