NHTSA Complaint #11428721 — 2021 TOYOTA RAV4 SERVICE BRAKES

Complaint Details

ODI Number	11428721
Vehicle	2021 TOYOTA RAV4
Component	SERVICE BRAKES
Date of Incident	August 10, 2021
Date Filed	August 11, 2021
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While using Cruse control. It did not slow the vehicle. I could not turn it off. The brakes would not work. I ran thru an intersection against the light. Bounced over the median. I turned off the ignition, still coasted about 1/2 mile. Finally I jammed the gear shift lever into Park. Toyota has the vehicle for inspection and reading of the black box. THE CONSUMER STATED THE VEHICLE DID NOT HAVE ANY WARNING SIGNS OF THE FAILURE. WARNING MESSAGES DID DISPLAY DURING THE FAILURE, WHICH WERE "CRUISE CONTROL INOPERATIVE", "BRAKE FAILURE", AND "LANE DEPARTURE".

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