NHTSA Complaint #11428569 — 2013 FORD C-MAX HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11428569
Vehicle	2013 FORD C-MAX HYBRID
Component	ENGINE
Date of Incident	August 10, 2020
Date Filed	August 10, 2021
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer, the vehicle would resume normal operation upon arrival and the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 120,000.

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