NHTSA Complaint #11073379 — 2013 FORD C-MAX HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11073379
Vehicle	2013 FORD C-MAX HYBRID
Component	ENGINE
Date of Incident	December 1, 2017
Date Filed	February 17, 2018
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CAR WON'T START NOR CAN THE DOORS BE OPENED WITH THE FOB OR KEYS AFTER SITTING IN GARAGE OVERNIGHT. CAR IS COMPLETELY DEAD. HAS HAPPENED 3 TIMES SINCE DEC 2017, TOWED TO FORD DEALERSHIP. FIRST TIME BATTERY WAS REPLACED. CAR DIED 4 DAYS LATER. NO WARNING THAT THE CAR IS DYING. FORD HAS NO IDEA HOW TO FIX IT AND PLAN TO RETURN DEAD CAR TO ME SINCE THEY DON'T KNOW WHAT'S WRONG. CAN'T DRIVE FOR FEAR OF CAR SHUTTING OFF WITHOUT WARNING CREATING DANGEROUS SITUATION, OR STRANDED IN CRIME AREA, OR WITH NO CELL SERVICE. CAR WAS IN MY HOME'S GARAGE STATIONARY EVERY TIME IT WOULDN'T START IN THE MORNING. NOTHING LEFT ON INSIDE CAR. MILEAGE AROUND 32,000.

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