NHTSA Complaint #11428493 — 2016 TRIUMPH THRUXTON

I have had this motorcycle since new in 2016 and have put 20,000 miles on it. It has for most of its life had a problem with the brembo front brakes where they do not fully engage until you pump the brake lever twice. I had taken it to the dealer multiple times while under warranty and had the brake fluid replaced and bled multiple times. While inititially the new fluid helps, nothing seems to be a permanent fix and the problem returns. More recently I had the front brake calipers disassembled, cleaned, fluids changed and it is still just as bad as ever. I had to replace the stock brake lever with one that is adjustable to get more leverage so that the brake lever does not bottom out against the handlebar. When that happens you need to quickly pump the brakes to actually stop. It can be very scary. The service manager at my local Triumph dealer apologized that they were not able to make the brakes work properly. Also with very inconsistent brake response it can be challenging to properly judge stopping distances and required reaction times.