NHTSA Complaint #11376897 — 2016 TRIUMPH THRUXTON

I HAVE HAD 3 SIDE STAND SPRINGS FAIL DURING THIS CALENDAR YEAR 2020, IN LESS THAN 3,000 TOTAL MILES. 2 OF THE FAILED SPRINGS HAVE BEEN UPGRADED PARTS FROM A TRIUMPH INTERNAL SAFETY BULLETIN REPLACEMENT. THIS LAST SPRING FAILED 900 MILES AFTER IT WAS INSTALLED ONLY A MONTH AND A HALF AGO. ALL INSTALLATIONS WERE DONE BY THE AUTHORIZED TRIUMPH DEALERSHIP. ALL 3 OF THE SPRING FAILURES OCCURRED AT FREEWAY SPEEDS, TOP GEAR, IN TRAFFIC - WHEN IT FAILS, IT ACTIVATES A KILL SWITCH THAT CUTS POWER TO THE MOTOR, LEAVING ME IN HIGHWAY TRAFFIC AT SPEED WITH A NON-RESPONSIVE MOTORCYCLE. AFTER THE SECOND OCCURRENCE, I EMAILED TRIUMPH AFTER SALES CUSTOMER SERVICE TEAM AND THEIR HEAD OF CUSTOMER SERVICE PETER CARLEO, MY EMAIL WAS NOT RESPONDED TO, I REPLIED AGAIN - AND NO RESPONSE. I HAVE NOW EMAILED THEM A THIRD TIME. MY DEALERSHIP SAID TODAY AFTER INSTALLING THE 4TH SPRING ON MY BIKE THIS YEAR THAT THEY CALLED TRIUMPH CUSTOMER SERVICE AND THEY WERE DISMISSED AND THAT I AM ON MY OWN TO DEAL WITH THIS ISSUE. THIS IS A MAJOR CONCERN AS I COULD HAVE BEEN KILLED IN TRAFFIC 3X DUE TO A SIDE STAND SPRING, A $6 PART FAILING 3X. THIS IS THE MOST SIMPLE OF PARTS AND ONE THAT IN MY 13 YEARS OF RIDING NEARLY EVERY DAY ON 3 DIFFERENT TRIUMPH MOTORCYCLES, I HAVE NEVER ENCOUNTERED BEFORE. TRIUMPH NEEDS TO BE HELD ACCOUNTABLE AND RECTIFY THIS ISSUE COMPLETELY BEFORE SOMEONE IS KILLED - IF THEY HAVEN'T BEEN ALREADY. MY SPRINGS FAILED ON 1/30/20, 6/17/20 AND 11/28/20, OVER THE COURSE OF LESS THAN 3,000 MILES TRAVELLED.