NHTSA Complaint #11428422 — 2018 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11428422
Vehicle	2018 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	August 8, 2021
Date Filed	August 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

According to Ford The APIM failed and needs to be replaced. The entire counsel is black and will not come on I can not control the heat in air in the back of my vehicle as well as the rear cameras, radio, navigation, car chargers, car play and other features. Before it went completely black and didn’t work it would disconnect the phone and turn off and on for about a week. This car is less than 3 years old.

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