NHTSA Complaint #11428386 — 2015 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11428386
Vehicle	2015 FORD FLEX
Component	STEERING
Date of Incident	August 5, 2021
Date Filed	August 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

A Ford Lincoln dealer installed a new Battery Cable Assembly (Part DA8Z*14300*BA) in my 2015 Ford Flex on 8/5/2021. After 20 miles of driving in two trips the power steering failed at the start of a third trip on 8/6/2021. I struggled to get the vehicle to a parking lot and turned it off. The yellow image of a car skidding had appeared on the information display. I turned the vehicle back on and the steering operated as normal. I drove the vehicle again on 8/8/2021 and it operated as normal. It is necessary for Ford to inform all owners of this issue as it could result in an accident if a driver is not aware of the potential for a power steering failure.

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