NHTSA Complaint #11428199 — 2013 DODGE DART

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11428199
Vehicle 2013 DODGE DART
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

automatic shifter cable bushing failed causing me to be stuck in a parking lot in park (P) and not shift gears. gear shift moved but did not actually shift leaving me stuck. bushing under hood connected to trans when first investigated by myself, was in fact connected just fine with no issues to be seen. issued was identified to be the bushing failing under the actual gear shifter itself after the dealership tore my car apart. the tech manually put my car in drive so I could drive it to the dealership to have them fully diagnose the problem and just that is &100. dodge dealership tells me that the recall was completed in may of 2020 on only the bushing connecting to the transmission under the hood. dealership wants $620 to replace the full cable and bushings because the bushing under gear shifter was not replaceable nor does it pertain to the end under the hood end. I was told by the dealership the only fix is to have the entire cable was replaced which is ridiculous knowing there has been a recall on this same issue but now its the bushing at the shifter. I am very lucky to be parked and not moving. absolutely no known warning lights/messages/symptoms to be known this would happen.if there is a recall on one end of the bushing why is there no recall on the opposite end of cable connected to the gear shifter?

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