NHTSA Complaint #11428087 — 2017 FOREST RIVER CHEROKEE

The contact owns a 2017 Forest River Cherokee Toy Hauler. The contact stated that he was informed by an independent mechanic that the box on the rooftop of the RV frame had detached and slipped to the passenger’s side of the RV. The contact also stated that the sliding door inside the RV had pierced the ceiling of the RV. The dealer was made aware of the failure and referred the contact to the manufacturer. The RV was taken to a second dealer United RV Center (5100 Airport Fwy, Haltom City, TX 76117) who diagnosed that the substructure of the RV was not cut and aligned properly which caused the box on the rooftop to slip due to vibration while driving the RV. The manufacturer was made aware of the failure and informed the contact that the RV was out of warranty. The RV was not repaired. The failure mileage was unknown.