NHTSA Complaint #11428065 — 2012 CHEVROLET CRUZE

The transmission is a known issue, so much so they issued a service bulletin. The transmission will give out or shift very abruptly or shift in to neutral without warning and at various speeds. Our specific case was sudden downshift while travelling about 65 mph, then shifted into neutral which turned the engine off causing an abrupt stop then eventual release and had to coast to a stop. We then got a code for transmission code that a mechanic inspected and tried to replace a part they said the code was most likely related to. The mechanic then stated that if this did not fix it, it would require complete replacement of transmission. The independent service provider confirmed that it was indeed related to an internal service notice for GM. They did not give us the related number. We also received a notice to bring the car in for related notice if the car was under certain mileage however they knew our vehicle was over since they do all the service. In research, this is a common problem where Chevrolet is not able to accurately detect, troubleshoot and repair. It is a known issue however we are on the hook for the repair when this is clearly a design issue and a severe safety issue.