NHTSA Complaint #11428047 — 2011 FORD CROWN VICTORIA
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11428047 |
| Vehicle | 2011 FORD CROWN VICTORIA |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 160,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
The contact owns a 2011 Ford Crown Victoria. The contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. The contact stated that the steering wheel was difficult to maneuver. There was no warning light illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the intermediate steering shaft needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the VIN was not included in NHTSA Campaign Number: 14V704000 (Steering) or 13V385000 (Steering). The vehicle was not repaired. The approximate failure mileage was 160,000.
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