NHTSA Complaint #11427921 — 2016 KIA SORENTO ENGINE

Complaint Details

ODI Number	11427921
Vehicle	2016 KIA SORENTO
Component	ENGINE
Date of Incident	July 19, 2021
Date Filed	August 5, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

1ST problem a year ago the rear latch to door wouldn't lock and I had to use bungee cords to keep it shut. 2nd problem, the engine was knocking after I returned from a recent road trip. I took it to local (trustworthy) mechanic and they noticed metal shards in the oil pan. They refused to open the engine because it would void the warranty. I had it towed to KIA of Smithtown and they said it was total engine failure. I said impossible, since I have kept up with all timely oil changes and maintenance and I have the records. There was no warning light of low oil or that the engine was running hot or smoke. Dealer refused to fix and so am in dialogue with an attorney. Kia has yet to send me a bill or approximate charge for engine replacement and has held the SUV for 13 days now.

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