NHTSA Complaint #11427764 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated upon starting the vehicle, the vehicle started to overheat. The message "Check Coolant, Coolant Low" appeared on the instrument panel. The vehicle was taken to the dealer who diagnosed that the engine needed to be replaced. The contact stated that the vehicle was not repaired however, the engine coolant was refilled. The contact stated that the failure reoccurred. The vehicle was taken to an independent mechanic who diagnosed that the engine coolant was leaking. The engine coolant was refilled however, the failure persisted. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in a recall and offered no further assistance. The vehicle was not repaired. The approximate failure mileage was 75,000.