NHTSA Complaint #11427595 — 2016 HONDA CR-V

Rear backup camera failed after less than 5 years of very light use, I only have less than 9,000 miles in my vehicle. Backup camera is completely off, for example, wide angle is now displaying ground angle, normal angle is now out of alignment. I bought and replaced it with a brand new backup camera, but the problem persists that tells me that the problem is something else possibly related to the software if it wasn't hardware. This is potentially a safety hazard because I now have to turn my head to backup rather than using it together with my backup camera. I asked dealer to take a look, but they quoted me $605.00 for a potential fix, did not make a guarantee that the problem will be resolved. At first, the problem happen intermittently, but now seem to be permanent. I Google about this problem on the Internet, seem to happen to a lot of Honda vehicles, but there was never a clear solution as to what caused it. Attached a photo, wide angle view went to the ground instead, even normal angel view is completely out of rack and out of alignment.