NHTSA Complaint #11427297 — 2021 GMC ACADIA

As I was driving down Interstate 65 in south Alabama on a drizzling rainy day, the sunroof made a very loud popping noise and then exploded, with shattered glass falling into my SUV. Luckily, I was able to keep my vehicle on the road without swerving and losing control. I closed the sunshade on the sunroof to keep the glass from continuing to fall in and drove home. There was no warning lights nor any indication that something was wrong with the sunroof. When I got home, I called the nearest GMC dealership in Pensacola, Florida to report the issue (850.637.8973). Jonathan Sparks handled the claim. He sent out team members to pick up the vehicle from my home. They first removed as much of the glass as they could to keep it from flying off and possibly hitting another vehicle behind them. They drove it to Pensacola, replaced the entire sunroof, and then brought it back to me. Documentation and pictures are attached.