NHTSA Complaint #11427202 — 2019 CHEVROLET BOLT EV

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11427202
Vehicle 2019 CHEVROLET BOLT EV
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I have a Chevrolet Bolt EV that was recalled due to risk of battery fires. It took many months of waiting and being unable to charge the car fully, but a fix was issued that scanned the battery and added monitoring software. Two fires have since occurred on 2019s with the fix applied. So now GM has said to follow these guidelines until they can find and fix a separate issue. My car is unusable under the guidance that GM has issued, which includes no charging overnight, no parking inside, no charging to 100% and try not to run below 70 miles of charge. There is no timeline for the repair for the recall and I have no confidence that they will fix the batteries appropriately since they are saying they will replace parts of the batteries rather than whole batteries, but as I understand it, new and old battery parts aren't safe to mix. The car is unusable, unsafe and a fire hazard on my property despite having less than 15k miles on it, but I cannot get GM to give me a loaner or let me park it at a dealership while I wait four or more weeks for a review on a potential buy back case.

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