NHTSA Complaint #11427187 — 2021 SUBARU OUTBACK

Problem has occurred twice when I put my cellphone in the same pocket as my key fob. The car will not start when I press the start button, although the ignition will be on and the dashboard instruments light up. Even if I separate the fob from the phone, it won't start. Holding the keyfob right up to the start button won't allow it to start. The battery in the fob is brand new. On this car, only the fob can start the car. I have had to use the MySubaru app via Starlink (a subscription service) to remote start the car using my cellphone. However, I cannot shift it into gear. I must turn the car off, and then restart the car by pushing the button. It will then start normally. If I did not subscribe to Starlink, I would have been able to start the car at all. The phone/fob proximity problem seems to create a logic fault in the vehicle programming which then prevents you from starting the car using the fob, even if you separate it from the phone.