NHTSA Complaint #11427144 — 2009 TOYOTA CAMRY

Bob Tyler Toyota sold me a 2009 Toyota Camry when they knew that the 2009 Camrys had an oil consumption problem. I learned of a class action lawsuit that was filed against Toyota regarding this problem. Toyota announced a program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on certain 2007-2009 Camrys. Toyota was supposed to replace parts on the affected Toyota Camrys for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this warranty enhancement Program is dependent on a Toyota dealer engine oil consumption test in accordance with T-SB-0158-14(Toyota) and S-SB-0031-14(Scion). I took my Toyota Camry to Bob Tyler for routine maintenance/oil changes and other maintenance. I noticed that my Toyota was burning a quart of oil every few hundred miles. I took my Camry to Bob Tyler Toyota and they did the oil consumption test and stated that my car narrowly passed so it did not qualify to be fixed. Since my Camry has gotten worse. My Camry only has 108,000 miles on it which is less than the cutoff mileage that Toyota has set for oil consumption problems. I took my Toyota back to Bob Tyler this year and was advised that my Camry is over the age limit for the Oil Consumption problem. I met with Bob Tyler and advised him of the problem that I was having with my 2009 Toyota Camry. I advised that my Camry has been burning oil and that the maintenance department never brought it to my attention before the age of my Camry exceeded the warranty cutoff. Bob Tyler said it was not his problem. Bob Tyler Toyota never made it clear when the cutoff age/mileage for a car to be covered started and ended. Bob Tyler now refuses to do repairs on my Camry and it is getting worse. Bob Tyler knows that this oil problem is hazardous to the driver and passengers. I would like to have my Camry repaired or receive refund in amount of repair cost so I can have it repaired at a different Toyota Dealership.