NHTSA Complaint #11426502 — 2020 HONDA CR-V

The contact owns a 2020 Honda CR-V. The contact stated that the vehicle was serviced at a tire shop and failed to shift into reverse. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing an unknown fuse to be replaced. The vehicle was repaired however, the failure recurred on July 23, 2021. The contact stated while driving 5 mph, she heard an abnormal sound coming from the vehicle before the vehicle stalled. The contact stated no warning light was illuminated. The contact stated she was unable to shift gears. The contact stated a bystander assisted her to manually shift the gear to be able to drive back to her residence. The contact towed the vehicle back to the local dealer. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,400.