NHTSA Complaint #11426394 — 2017 CHEVROLET BOLT EV
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11426394 |
| Vehicle | 2017 CHEVROLET BOLT EV |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
After GM denied my request for repurchase “as there is a remedy for the Battery Fire issue” (less than 1 month ago) I completed the recall at my nearest dealership [it took a while as ‘my EV guy is on a 2 week vacation’ according to the service manager] I could only drive my car after 10 or so days only to find that the infotainment system has acquired a mind of its own! the radio volume has a huge time delay between the time that I command volume up or down and when that actually happens, and also both the rear and front view camera turn on randomly / alternate with the radio display while backing up and/or parking. this is obviously a bug in the software that started after the new battery monitoring software was installed (and supposedly got a pass while inspecting the pack on my vehicle) My vehicle would be available to inspect by the NHTSA upon request. Although initially it doesn’t appear to be a dangerous condition, if the software that is supposed to monitor the health of the battery pack is defective, how is it possible to trust it? I have not had the chance to have this issue checked by either the Dealership or an independent service facility or an insurance agent or the police, highway patrol or others. I got no warning signs, lights or any other type of advance notice of this.
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