NHTSA Complaint #11608511 — 2017 CHEVROLET BOLT EV

While at a remote location, I unlocked and entered the vehicle normally. When I tried to start the vehicle, numerous unrelated error messages appeared on-screen. The instrument panel was energized, but the vehicle could only shift into neutral and park. Power steering was lost, as was window functionality. The vehicle could not be fully started, nor could not it be fully shut off either. It was stuck in a peculiar, unsafe, and unresolvable state of energized limbo. AAA towed the car to Watson Chevrolet who determined that the 12v system (vs propulsion) battery malfunctioned and needed to be replaced. There is no information in the owner’s manual about this issue. The tow truck mechanic had no clue what was wrong. Fortunately, we were in a safe location. But under different circumstances, such as being roadside, this could have been a very unsafe situation. This is the original battery. The car was recently serviced and there was no indication the battery was failing. This problem was only an annoyance for us, but it could have been much much worse under less favorable circumstances.