NHTSA Complaint #11426294 — 2016 TESLA MODEL X
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11426294 |
| Vehicle | 2016 TESLA MODEL X |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I am complaining because Tesla has failed to remedy safety recall # 21V035 for my vehicle in a timely manner. Soon after I bought my car in 2016, I started experiencing issues with the center display, which Tesla was unwilling to address. Finally in 2021, NHTSA recall # 21V035 was created that would address my safety issues. In this recall dated February 5 2021, Tesla agreed to "Tesla will replace the VCM daughterboard that has the Hynix 8GB eMMC with a VCM daughterboard that has an enhanced 64GB Micron eMMC, free of charge." On February 2 2021, Tesla emailed me: The email says in part: "Tesla has decided to voluntarily recall certain Model S and Model X vehicles built before March 2018 that are equipped with an 8GB embedded MultiMediaCard (eMMC) in the media control unit because the eMMC may malfunction due to accumulated wear. Our records show that you own a Model S or Model X affected by this recall. ... Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle with an enhanced 64GB eMMC.There is no need at this time to contact us as we will notify you when the parts become available. " On March 5 2021, Tesla emailed me again saying ""Your vehicle is subject to conditions covered under the 8GB embedded MultiMediaCard (eMMC) recall that addresses the malfunction of the eMMC memory chip due to accumulated wear. " Every time I have contacted Tesla about this recall, Tesla has given me the runaround stating they are "still waiting for parts to become available", by which they presumably mean the "VCM daughterboard with the enhanced 64GB eMMC". This is a very effective way for Tesla to avoid the responsibility and cost while my safety problem persists. As a reminder, the recall is now nearly 6 months old, and the underlying safety problems have persisted for years prior to the recall being initiated. Tesla must fix my car promptly by either: a. replacing the VCM daughterboard b. replacing the entire MCU, such as with the current safer version
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