NHTSA Complaint #11425998 — 2017 MINI COOPER

Per dealer, the front passenger door latch cable went bad (documentation available if needed) on a 2017 Mini Cooper S (4-door). Background: there was an episode a few weeks back when I was unable to latch the front passenger door. It just wouldn't latch when you tried to close it - the door would just swing / bounce off the body of the car (so to speak) on closure attempts. I fiddled with locking / unlocking the door, was finally able to have it latch again. Around 7/12, people washing my car accidentally opened that door. Unfortunately, despite again trying to fiddle around to get the door to latch for quite some time, I wasn't able to latch that door again. This obviously created a huge safety issue -- e.g. to even get the car to a dealership for repairs, people in my situation would often have to physically hold the door closed from the inside while driving. I figured out a way to hold it closed with the front passenger seatbelt; that thankfully held the door closed while I drove (including on the highway) the car to the dealership. The dealer eventually diagnosed the front passenger door latch cable as having gone bad (please see attached service report). First, the latching mechanism for car doors should never fail - customers should never e.g. have to hold their doors closed while driving or have to rig up their seatbelts to do the same. Second, it's also very unexpected that this issue happened in my car -- my car has always been well-maintained (it's regularly serviced), my car is just four years old, it's very low mileage (26k); and hardly anyone uses my front passenger door.