NHTSA Complaint #11425573 — 2015 TESLA MODEL S

I received an “important safety recall” letter from Tesla, dated July 14, 2021. This is to replace the embedded MultiMediaCard (eMMC) in the media control unit. The instructions were to set up an appointment with Tesla to replace the VCM daughter board with on containing an enhanced eMMC. Yesterday, upon receiving the letter, I created an appointment for this Friday per Tesla’s instructions. I received confirmation of the appointment. Today I received a message from Tesla: “For this recall, unless you are currently experiencing issues with this touchscreen that we are able to verify, we will not be replacing it at this time. Please let us know if you have any other concerns, otherwise we will close this work order.” I wrote back asking for them not to cancel my appointment. I have had the main screen “blank out” with no controls. This also turns off my air conditioner, rear camera, and other controls. This screen has gone out three times over the past year. I’m concerned that they are not going to fulfill their obligation for me and others who have these cars and are experiencing the same problem. I have asked Tesla to remedy the situation and have not heard back.