NHTSA Complaint #11425545 — 2017 HONDA HR-V

My transmission in my 2017 Honda HRV AWD failed last week when it was just over 52K miles (July 2021). Unfortunately this situation occurred in a very dangerous location as I was about to enter onto a highway. As my car began to drive slower and slower, I was able to pull into a turning area where the car wouldn't drive any further. I was stuck in a high traffic location having to waive cars around me and no ability for a tow truck to get in and pick up the car. My location also left other drivers in danger as the people exiting the highway were also flying around a corner and past us at speeds of 45-60 mph. I had to call 911 to send out police to block off the highway exit and then push my car across this very busy road with me inside steering. It was a very tense and scary situation. Upon making it to a safe location, I had the car towed to my dealership where I found out the following day that the transmission problem was due to some sort of factory defect which of course wasn't communicated to customers ahead of time and there were no recalls in place. I do not believe Honda should be allowed to just ignore this problem until a customer's vehicle breaks down, possibly in a very dangerous, high-speed location, and then fix the problem like the customer should be thankful for the service. Certainly this is a situation where Honda should have done something ahead of time to correct the issue when they evidently knew it was a problem. Thank you.