NHTSA Complaint #11425000 — 2016 TESLA MODEL X

The contact owns a 2016 Tesla Model X. The contact stated while driving 5 mph, the contact heard a squeaking sound coming from the front of the vehicle. The contact continued driving to the residence. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side upper control arm needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer and the passenger’s side upper control arm was replaced. The contact stated that a year later the failure recurred on the passenger’s side upper control arm and the vehicle was repaired. The contact stated that the front and rear suspension were leaning to the passenger’s side. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,451.