NHTSA Complaint #11424936 — 2020 SUBARU OUTBACK

The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 mph, the contact heard a minor ding on the windshield. The ding was a small pebble that hit the windshield which caused a crack to form from the driver’s side to the passenger’s side of the windshield. The crack obstructed his vision while driving. The contact took the vehicle to the dealer and the windshield was replaced out of pocket. Eight months later, the same failure occurred again while driving, at the exact spot on the replacement windshield. The manufacturer was notified of the failure and denied knowing any information about failures with windshields in similar vehicles. The contact also stated that several electrical failures had occurred in the vehicle such as the infotainment screen and eyesight system not operating as designed. The contact made an appointment with the same dealer however, the vehicle was not yet repaired. The failure mileage was approximately 2,000.