NHTSA Complaint #11424881 — 2015 KIA SPORTAGE

While driving on the highway at 60 mph the car without warnings turned off and I could not move the steering wheel easily or even hit the breaks. luckely I was able to turn my emergency lights on which alerted the semi-truck behind me who slowed down and I was able to pull to the right lane and once I felt the car slowed down enough stepped on the emergency breaks. I attempted to turn on the car but no luck, there wasn't any warning signs. so I called my AAA to come check the batteries and/or fuel because I wasn't sure what was going on. While the AAA technichian was checking he discovered that there was no oil in the car, which was odd since I replaced the oil less than a month before and I still had 2000miles for my next service. I towed my car to Shawnee Mission Kia, as soon as they checked my VIN the service person stated that "my car is on the list for an engine recall" so he said they will inspect it and get back to me. 2 days later they came back stating that I failed to respond to an ECU software update which voids my warranty. keep in mind I never got any recall letter, and even when they mentioned it I went on the KIA website and inserted my vin and there was no recall reported. At which point decided to take it to another KIA dealer hoping to deal with level minded people, they checked my VIN# and said my car qualifies for a recall, and they will inspect and let me know. 2 days later they stated the same thing. now I have been struggling to find a car, and not sure what I need to do to get my recall granted. I am a 2 time KIA owner and this service have surely convinced me not to buy any KIA any more. any help is much appreciated.