NHTSA Complaint #11424880 — 2016 TESLA MODEL X

The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.