NHTSA Complaint #11424784 — 2011 NISSAN ROGUE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11424784 |
| Vehicle | 2011 NISSAN ROGUE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I own a 2011 Nissan Rouge, it has 110k miles in it. We’ve taken care of it since we purchased it in 2015, prompt maintenance (with all receipts) new tires etc. As soon as the car hit 100k miles it started acting “funny”. It would jerk when we drove it, when we reversed it would make a weird noise as well. Took it to auto body shop every time and they couldn’t find anything wrong with it, no error lights on the dashboard either. It only got worse from there, when the second I would stop at a red light the car would turn off, all the dashboard lights on so I would have to turn the key as if I was turning it off and put it on park then turn it back on and turn it on Drive to go. There were a few times that cars came close to hitting me because I was idled at a green light. Then last week on Saturday July 10th, I was coming back home, stopped at a red light, as the light turns green I pushed on the gas pedal, the car wouldn’t move one bit but engine was on. I pulled over to see what was going on, the car wouldn’t drive anymore. Called a tow truck and had it towed to my House as the auto shops were not taking any more appts. On Monday I had it towed and the shop tells me it’s the transmission and quoted me over $4,000. I called Nissan North America after researching that this is a known issue for Rouges and Nissan has been notified by multiple consumers. I was hopeful that they would help me out but waited for the Supervisor to call me back and called me end of day and with non apologetic tells me Nissan can’t do anything about it, that I can take it to a dealership and pay out of pocket because warranty is expired. I explained they have a lot of cases opened because they’re selling cars with bad transmissions and he just asks “is there anything else I can do for sure” totally brushing me off. Buyer beware! Do not buy Rouges. My coworker had a 2012 Nissan Rouge and same issue as soon as it hit 100k miles. My neighbor has a new Rouge and has had issues with transmission
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