NHTSA Complaint #11424762 — 2017 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11424762
Vehicle	2017 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	November 2, 2020
Date Filed	July 14, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My 2017 Tesla S 75D has been having issues with the eMMC/daughterboard main computer/screen/control panel blanking out, where basically the screen that has the majority of controls goes black for a few hours. On one occasion the steering wheel was affected--it locked up. To temporarily remedy the issue, I have to reboot the software/car, but I have to be parked and stopped for 30 minutes to an hour, to go through this procedure. This is a reoccurring problem that started in 2020 and it seems other issues, have stemmed from this. For example, the system has a delay of 1-2 minutes to start up--at every start up; other sporadic issues such as no sound (as in there are no sounds, music, alarms or otherwise, working, at all); the key FOB is delayed in being detected (even after replacing the battery).

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