NHTSA Complaint #11424647 — 2016 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11424647
Vehicle 2016 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My Sorento began to make a small knocking noise while I was driving to an appointment with my 3 year old on 7/12/21. I pulled over at a gas station to check the oil and it was not low. I turned the car on and still NO lights on the dash although there was a smell like burning gas. It has 86,328 miles on it. I continued to drive to the appt since I was 8 minutes away. While driving at 40 mph the entire vehicle turned off with no warning. It simply lost all power. I was in the middle of a 6 lane intersection with my 3 year old (who has special needs) and was only able maneuver the truck 3 lanes over to the turning lane before it stopped rolling. I turned the car off and then tried to crank it and the only sound was a squeal, but no start up. I crossed the remaining 3 lanes on foot while carrying my son since it quickly got up to 95+ degrees in the car and we had to wait for a ride. I attempted to start the car again and battery was dead. After getting a jump, it started up with a squeal and clanking sound. I called to get a tow truck. My Sorento is currently sitting in the parking lot at home and when started it makes a terrible squeal and when the accelerator is pushed there is a terribly loud clanking sound as if something is loose banging around on the inside. It gets worse as the game is pushed. This was a very hectic and unsafe situation for us both, not to mention we missed the therapy appt for my son and we also missed leaving for vacation the following day because we currently have no automobile. I have cancer and next week I am scheduled to have a major surgery to hopefully remove it and now I have no transportation. I am contacting a KIA dealership to see what my options are. They claim no recalls in it, but we previously received a recall notice mailed, so I’m unsure what is going on and if there will be any assistance from KIA.

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