NHTSA Complaint #11423954 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that after purchasing the vehicle, he was unable to link his phone to the vehicle’s computer module without warning. While researching the issue, the contact discovered a manufacturer’s recall for similar vehicles regarding the failure. The dealer was contacted about the failure and was informed that they were unable to assist him. The contact was referred to the manufacturer. Once the manufacturer was notified of the issue, the contact was informed that there would be no assistance because the Vin was not included in the recall. The contact was given a case number and was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 20,000.