NHTSA Complaint #11423949 — 2016 KIA SOUL

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that due to the transmission failure, the vehicle would not allow the contact to shift gears. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with some loose wiring needing to be repaired. The vehicle was repaired however, the failure recurred. The contact then took the vehicle back to the dealer where it was diagnosed with the transmission needing to be replaced. The vehicle was repaired but the failure recurred. The contact then took the vehicle back to the dealer for the third time where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine cooling). The manufacturer had been informed of the failure and informed the contact that they would contact the dealer. The failure mileage was approximately 77,000.