NHTSA Complaint #11423741 — 2011 VOLKSWAGEN JETTA

SUSPENSION issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11423741
Vehicle	2011 VOLKSWAGEN JETTA
Component	SUSPENSION
Date of Incident	July 5, 2021
Date Filed	July 7, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The spring in the back left suspension fell off/broke. We heard a loud clank on the highway and were able to slowly steer to a local mechanic. The back left of the car sunk over the wheel, he looked under and told us the issue. And in fact, the same thing happened when we first bought the car to the front left suspension and we were reimbursed by VW Van Nuys. VW Ventura replaced the front two suspension systems. VW Seaside currently has the car and will be replacing the back two suspension systems. We looked up the issue, and many other drivers with this make and model have had the suspension springs go out, a rare and dangerous issue. There were no warning messages prior to failure and if the spring had punctured the tire it could have caused an accident and risked lives.

Related Complaints for the 2011 VOLKSWAGEN JETTA

Other SUSPENSION Complaints

#11594711 — June 17, 2024 — Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly sh...

#11306515 — February 2, 2020 — I WAS DRIVING ALONG THE ROAD AND WAS HEARING A ABNORMAL CREEKING SOUND. IT PERSISTED FOR A FEW DAYS AND WENT AWAY. ...

#11191806 — March 27, 2019 — FRONT DRIVER SIDE COIL SPRING SNAPPED WHILE TURNING AND BACKING UP FROM DRIVEWAY. MILEAGE IS $73K. TO REPLACE THE SPR...

#11185991 — March 11, 2019 — BROKEN TRAILING ARM AFTER 3 DAYS OF PURCHASE FROM DEALERSHIP DEALERSHIP REFUSES TO FIX IT RECALL FOR MY CAR REAR T...

#10887494 — July 21, 2016 — REAR LEFT TIE ROD FRACTURED RESULTING IN LOSS OF STEERING CONTROL AT 45 MPH ON A WV HWY 152.

Recent Complaints for the 2011 VOLKSWAGEN JETTA

#11677285 — SERVICE BRAKES — July 30, 2025 — ABS Control Module total failure No warnings appeared prior to the total failure of the ABS Control Module to indicat...

#11673804 — SERVICE BRAKES — July 15, 2025 — driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute lat...

#11656916 — STRUCTURE:BODY — April 26, 2025 — Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill...

#11656916 — UNKNOWN OR OTHER — April 26, 2025 — Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill...

#11656916 — VEHICLE SPEED CONTROL — April 26, 2025 — Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill...