NHTSA Complaint #11423630 — 2021 TOYOTA RAV4

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11423630
Vehicle 2021 TOYOTA RAV4
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

New 2021Toyota Rave4 vehicle would take over steering and turn left or right from the center of the lane. This issue would consistently steer you to a road shoulder or into another lane. A less experienced driver would have crashed. The steering pull is so significant that one is unable to take a drink or turn on the radio without the possibility of an accident. The last incident steered me into the path of a Cement Truck nearly causing an accident. Had I not been extra cautious, an accident would have occurred. The "vehicle is operating as designed" and "some customers are overly sensitive to the safety features" was the conclusion of Vancouver WA Toyota Service and advised to return the vehicle when an incident reoccurs. I insisted the next incident could kill someone. Service spoke to someone and apologized that in fact a Past Tech Bulletin (2019-2021) was released by Toyota addressing this issue. Service obtained a video from the vehicle and confirmed my complaint that the steering had indeed hijacked the vehicle and steered into the path of a Cement Truck. My concern of serious bodily injury or death is substantiated and documented by Vancouver WA Toyota and Toyota Corporation. Respectfully [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Related Complaints for the 2021 TOYOTA RAV4

Other STEERING Complaints

#11712564 ‘Voltage abnormality, power steering low’ error message has appeared three separate times. All while vehicle is idle ...
#11703844 While driving at highway speeds (approx. 65 MPH), the vehicle suffered a sudden and catastrophic loss of motive power...
#11659839 EPS warning light keeps buzzing. This has happened several times recently.
#11657489 It’s been a year since I have owned my 2021Toyota Rav and it has randomly been shutting off with the notice: Power St...
#11648774 Rack and Pinion stiff steering, noisy steering, Diagnostic from TOYOTA dealer : Rack and pinion damage , Recomended ...

Recent Complaints for the 2021 TOYOTA RAV4

#11718403 SEATS Power seat adjuster failed making it impossible for drivers to adjust the seat for safe driving.
#11717435 ELECTRICAL SYSTEM This complaint is being filed as a follow-up to a previously submitted NHTSA complaint regarding door lock failures o...
#11717435 STRUCTURE:BODY This complaint is being filed as a follow-up to a previously submitted NHTSA complaint regarding door lock failures o...
#11716983 ELECTRICAL SYSTEM Driver door lock actuator. When using the vehicles remote key, the driver door does not lock and unlock with the rest...
#11716368 ELECTRICAL SYSTEM I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. T...
Check any vehicle history by VIN - Free vehicle history report