NHTSA Complaint #11423620 — 2016 FORD FUSION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11423620
Vehicle 2016 FORD FUSION
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

We purchased a used 2016 Ford Fusion with about 11,000 miles on it. Within the first 2 weeks we started having issues. These issues have been going on for several years with no fix from Ford. The issues involve the dash not working, no heat, AC, no power steering, no break lights, no headlights, no turn signals. We go to start the car and the main screen never turns on. Basically we have the ability to use the gas and brake and nothing else. We’ve had the car back to the dealership multiple times. Each time they’ve hooked the computer up to the car they’ve said it throws so many codes they don’t know where to start. They wipe the codes, give us the car back and say if it does it agin bring it back. Well we did just that and the usual process repeated. They told us today they couldn’t fix what was wrong unless the problem happened while they’re driving it. 2 times now I’ve narrowly avoided an accident because of the cars electrical system dying while driving it. This car is unsafe to drive as this happens randomly. Ford has been less than helpful at resolving this issue since we’ve bought the car. We’ve got several warranties on this car and it seems to be all for nothing. We also have video and picture proof of these incidents. Ford refuses to look at them stating they need the vehicle to do it while they’re driving it after the massive amounts of codes are cleared.

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