NHTSA Complaint #11423589 — 2015 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11423589
Vehicle	2015 FORD FLEX
Component	STEERING
Date of Incident	July 4, 2021
Date Filed	July 6, 2021
Mileage	96,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The contact owns a 2015 Ford Flex. The contact stated while driving 25 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the power steering assist warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the power steering assist needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 96,000.

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