NHTSA Complaint #11423571 — 2021 TESLA MODEL X ELECTRICAL SYSTEM

Complaint Details

ODI Number	11423571
Vehicle	2021 TESLA MODEL X
Component	ELECTRICAL SYSTEM
Date of Incident	July 6, 2021
Date Filed	July 6, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.

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