NHTSA Complaint #11423478 — 2011 SUBARU OUTBACK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11423478
Vehicle 2011 SUBARU OUTBACK
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 156,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

This past week, I purchased a 2011 Subaru Outback for my daughter to have what I have always understood as a safe car. The car is nearly stalling on occasions when you come to a complete stop and at times when you are nearly stopped. The major incident is the engine shut off with me when I had to stopped quickly, nearly causing an accident when I had to put the car in neutral to start it back up. I was able to replicate it several times since then in places like empty parking lots....going as slow as 10 mph before putting on the brakes. No warning lights associated with this issue. I have not been to a dealer, but through research, I have seen that there is a faulty design in the transmission/torque converter (thrust bushing). I understand there is a TSB showing that Subaru would fix this problem, but only for vehicles under 100k miles (extended warranty). Our vehicle has 156k, but I don't see why mileage has to determine if a faulty design from the factory is replaced or not. It appears the original owner (I don't know them) either didn't have it fixed before 100k, it was fixed and has reoccured again, or the problem didn't manifest itself until after 100k and they decided to just sell/trade it. Nonetheless, this is not an acceptable problem for a car to have...especially for new drivers. I don't want to have to sell this car, because I really like Subaru's products, but I cannot have my children driving/riding in a car with this potential for causing a preventable accident. Thank you for your time.

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