NHTSA Complaint #11423466 — 2017 FORD FUSION
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11423466 |
| Vehicle | 2017 FORD FUSION |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NH |
Consumer Description
My 2017 Ford Fusion 2.0L AWD with ~ 70k mileage car started to show an acceleration hesitation when starting from a stop on Thursday and Friday of the week. The following Monday morning, my car would start to vibrate when at a stop sign or traffic light when in drive. Over the following couple days, the vibration became excessive to the point that the car would vibrate excessively and stall if left in Drive when at a stop. When one is at a stop and puts the car into Park, the engine RPM's immediately surge and then settle down to a normal RPM. There were no warning lamps or messages on the dash. I took the car to my local Meineke on Friday of the same week and they determined that it was a Torque Converter issue and that is something that they could not do. I then took the car to my the nearest Ford Dealership in which they confirmed that the Torque Converter was indeed the issue. They said that they did get Warnings from their obd reader but there are still no warning lamps on the dash. The Ford Dealership filed a claim with Ford as a Torque Converter and/or Transmission are a known issue at this time. My car is the same model year, made at the same factory in the same assembly time as a known recall. My issue is similar to Recall no. 17V427000, but not exactly the same yet. Reference: https://auto-recalls.justia.com/ford/fusion/2017/17v427000/ I drove the following few days while waiting for Ford's approval to proceed with the repair/replacement but now feel the car sporadically surge at highway speeds and it's getting more noticeable over time. Ford declined my car for a recall. If one Googles the same model and issue, there are a LOT of people with the same issue around the same mileage. I'm continuing to hesitantly drive as I need to get to/from work. I'm proceeding with getting the Torque Converter/Transmission replaced via the Ford Dealership at at a cost of ~ $5k as I have no other options at this time.
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