NHTSA Complaint #11423449 — 2021 VOLVO XC40

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11423449
Vehicle 2021 VOLVO XC40
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Within 2-3 weeks of owning the vehicle, my main two screens on the dashboard intermittently changed colors with important information not being visible or the screen went black completely while driving. I took it back to the dealership where I was informed another car of the same make & model was doing the same thing. My car was kept for a week and a half while they were in touch with Volvo. Volvo instructed the tech to open tie case, replaced the IHU and reload the software, which was done. About a week after getting my car back the screens began to do the same, but this time if the display was a different color or black and I turned my turnsignal on, it would flash on the perimeter of the display, and not make noise, but it was not actually blinking externally on the front or rear of the car. The display going out with the turn signals not working happened 3 times in 2 days. The vehicle is now back at the dealership where they are incontact with Volvo not only about repair, but about giving me a different car because I do not feel safe driving the vehicle with my children in the car.

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