NHTSA Complaint #11423369 — 2020 TOYOTA 4RUNNER

Steering wheel shakes at highway speeds (58-64mph). Steering wheel has shaken as much as 1.5 inches back and forth, causing vehicle to shake while driving at high speeds. The problem has been confirmed by the dealer and has been in 6 times to try to fix it with no change. The problem started the second week we owned it. It gets progressively worse. Tires can be balanced and it comes right back a few days later. Toyota corporate states that it is a known issue and “is a characteristic of the vehicle” cause by “harmonics.” Tires have been road force balanced, tire/wheels swapped, driven with no drive shaft, driven with computer to turn off torque converter, drive shaft swapped- all with no change. Toyota would not agree to provide loaner car after requesting buyback arbitration. I was told it would take 30-45 days to get arbitration started, and was told to drive the vehicle during that time period. I was told to return loaner and drive 4Runner that was still shaking. I asked dealer to give me something in writing saying that the vehicle was safe and mechanically sound before I left, and they refused.