NHTSA Complaint #11423005 — 2019 MAZDA CX-5

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11423005
Vehicle	2019 MAZDA CX-5
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	June 26, 2021
Date Filed	June 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

When the system think there might be a collision and initiates a hard braking even when there might be enough space in front of you. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. This also happens when switching lanes. As you are in the middle of switching, if sometimes thinks you are getting to close to the car in the original lane and it starts a hard break. Since I’m in between lanes, it causes the car on the other lane to do a hard break also, almost causing a chain accident. A google search revealed multiple people complaining of that. The system is too aggressive even at it’s lowest setting. Mazda informed me I can only turn it off one drive cycle at a time. This system has almost caused more accidents than it protected me from them.

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