NHTSA Complaint #11422937 — 2014 CHEVROLET EQUINOX

2014 Chevy Equinox 2LT Sunday afternoon: Driving down rd w heavy traffic AND construction zone with my 11yr old and her BFF. All of a sudden tropical storm unleashed HEAVY rain. I turn on wipers and within a few minutes BOOM...wipers hyperextend and stop working. I cannot see 2 ft in front of me w 2 children in car. Long story short, I was lucky and did NOT KILL OR INJURE anyone. I pull over and can hear wiper motor is running so I turn off and reposition wipers on windshield (my driver side wiper was extended beyond windshield and passenger was half across driver side). Turn on wipers and NOTHING...NO WIPERS but continue to hear wiper motor. I begin searching online and see this is a KNOWN SAFETY ISSUE and I had NOT been notified. I contacted the dealership Monday morning as soon as they open. 4 Dealerships cannot service KNOWN SAFETY ISSUE for 7 calendar days and im told not a recall on my VIN. I contact GM and was informed this is a KNOWN SAFETY ISSUE. Chevy Equinox Owners SHOULD HAVE BEEN NOTIFIED BY MAIL DECEMBER 2019!!!! I asked why I had NOT been notified and GM REP states its the DMV responsibility and I needed to update my info w DMV. I informed rep same address since 2006 and received all registrations via mail at the address since I purchased vehicle. I am MORTIFIED I and all others are NOT being notified. I was lucky and everyone safe. However, what if we were not so lucky? Please any/all search : N192266180 Front Wiper Transmission Arm Linkage Failure. This is PDF that I received via live chat w GM. Please read in its entirety. Problem must be confirmed by Diagnostic testing or else will NOT be covered. Just left dealership with repairs made free of charge. However, thats another hassle as they attempted to blow me off. Per attorney, I had taken my vehicle to 2 private owned mechanics and had diagnostic reports in hand. GM DELAYED MY REPAIRS FOR 10 DAYS KNOWING IT IS A CONFIRMED SAFETY HAZARD. MEMO is marked URGENT Distribute IMMEDIATELY on 12/17/19