NHTSA Complaint #11422930 — 2017 BUICK ENCORE SERVICE BRAKES

Complaint Details

ODI Number	11422930
Vehicle	2017 BUICK ENCORE
Component	SERVICE BRAKES
Date of Incident	December 25, 2019
Date Filed	June 30, 2021
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2017 Buick Encore. The contact stated while reversing, the brake assist warning light illuminated, and the brake pedal was depressed but failed to respond. After the warning light disappeared, the brake started to respond. The vehicle was taken to the dealer for diagnosis however, the warning light was no longer illuminated. The vehicle was not repaired. The contact stated the failure persisted since the vehicle was purchased. The vehicle was taken back to the dealer however, the mechanic was still unable to diagnose the vehicle with the warning light illuminated. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The approximate failure mileage was 70,000.

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